Shapeladies will accept returns up to 60 days after the delivery date.
There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. We simply ask that you try it on OVER panties or undergarments. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
* Final sale, free gifts, bras & underwear are not eligible for return policy.
* In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.
Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request:
You can simply email our customer care team contact@shapeladies.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;
for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.
We apologize if you received a damaged item. Please send a photo of the damaged product to contact@shapeladies.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 60 days return window cannot be returned or refunded.
If you are not totally in love with how they feel or fit, simply exchange or return them within 60 days, please feel free to contact us for a return label.
Email to contact@shapeladies.com. It is available for the US only!* One return label for per order